All sales are final. We do not accept returns and do not issue refunds. On a case-by-case basis, we may decide that we will replace a particular product to you or to persons generally. This is strictly at our discretion. We will work with you to address any and all concerns you have so please reach out and provide us with your concerns and reasons, as well as any evidence that you think supports your position. We will review this and reply. That said, we will not replace any product that was lost in the mail or ceased in the mail for any reason whatever, or what was damages or lost by reason of your actions or failure to act, or by reasons that we cannot control or could not foresee.
This is by no means a way to abuse our systems as we’ve tested all our products before sending them out for guaranteed quality, in rare cases where the products don’t match the description and we’ve verified the issue to not be resolvable, then we can either send you a replacement or store credits for another order. If we are constantly getting complaints from the same person then it may be best to just shop elsewhere as we’ve had customers taken advantage of our generous acts. Please understand we are first and foremost a business and will do our best to resolve your issue but will not continue sending you points on every order you complain on. We hope this is understandable.